Aucta Case study

Supporting technicians remotely and in real-time

SectorTechnical Ceramics
FREE Trial Sign-up

Time reduction between first order request and order start.

Our Approach


As products are developed and manufactured it is vital to be able to receive and understand customer requests quickly and efficiently.
Miscommunication by having to generate standard PDFs to communicate with them can cause delay and drive up costs.
Ceramtec were looking for a solution that would provide visual guidance in an interactive format, visualizations that could be created quickly and tailored to the clients specific needs.


By using AUCTA, Ceramtec were able to quickly define customer requirements by sharing bespoke interactive visualizations.
The ability to collaborate with customers in real time speeded up the entire process, keeping costs low and customer satisfaction high.


Ceramtec were able to reduce the time between receiving an order request to starting to produce the order by 78%.
A process that would have normally taken weeks was reduced to a couple of days, not only reducing costs but also increasing capacity to take on new projects.

"AUCTA enables an accelerated B2B ordering process and its 3D visualizations greatly enhance the customer experience. "

Dr. Danny Krautz

Dr. Danny Krautz

VP B2B, Hy - The Axel Springer Consulting Group


3D visualizations produce significant business benefits.

Our FREE trial includes an onboarding session with our customer success team to ensure your content is optimised for effective knowledge transfer, from day one.

FREE Trial Sign-up