Aucta Case study

Supporting technicians remotely and in real-time

SectorTechnical Ceramics
Revenue€550M+
Employees3,400
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78%

Time reduction between first order request and order start.

Our Approach

Challenge

As products are developed and manufactured it is vital to be able to receive and understand customer requests quickly and efficiently.
Miscommunication by having to generate standard PDFs to communicate with them can cause delay and drive up costs.
Ceramtec were looking for a solution that would provide visual guidance in an interactive format, visualisations that could be created quickly and tailored to the clients specific needs.

Solution

By using AUCTA, Ceramtec were able to quickly define customer requirements by sharing bespoke interactive visualisations.
The ability to collaborate with customers in real time speeded up the entire process, keeping costs low and customer satisfaction high.

Outcome

Ceramtec were able to reduce the time between receiving an order request to starting to produce the order by 78%.
A process that would have normally taken weeks was reduced to a couple of days, not only reducing costs but also increasing capacity to take on new projects.

"AUCTA enables an accelerated B2B ordering process and its 3D visualisations greatly enhance the customer experience. "

Volker Kunze

Dr. Danny Krautz

VP B2B, Hy - The Axel Springer Consulting Group

ceramtec

3D visualisations produce significant business benefits.

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