Aucta Case study

Resolving customer service enquiries more efficiently

SectorAdditive Manufacturing
Revenue€360M+
Employees1,300
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40%

expected reduction in post-troubleshooting remote service calls

Our Approach

Challenge

Remote service calls can be expensive and inefficient, leading to frustration and costly delays in resolving issues.
Existing tools such as PDF manuals or videos aren’t able to give customers the right level of information or flexibility. These formats lack functionality for customers to interact with the content in order to identify their specific issue.

Solution

EOS uses AUCTA to internally create and distribute visualisations to their customers and service network , utilising their existing CAD files.
This has the dual benefit of offering both higher product independence and increased customer satisfaction.

Outcome

EOS has been able to reduce post-troubleshooting remote service calls by 20%.
Service enquiries are able to be resolved quicker, and most importantly, with a reduced need to send out service technicians on-site.
AUCTAs visualisations have ultimately enabled EOS to reduce the impact on their customer servicing whilst at the same time improving the overall customer experience.

"AUCTA’s capabilities make it a fantastic tool to improve supporting our customers more effectively."

Volker Kunze

Volker Kunze

Manager, Training Solutions, EOS

eos

3D visualisations produce significant business benefits.

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